Assistant Service Manager

Stratford, PE

Our Team is Growing!

We are the Maritimes' John Deere Dealership with 15 locations to serve you.
We are looking for a skilled, dedicated person to fill the position of Assistant Service Manager at our Stratford, PEI location.

Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.

Purpose

Assists the Service Manager in managing the Service Department operations within the dealership with a focus on BRP and Turf to ensure internal and external customer satisfaction is exceptional and above industry standards while maximizing return on investment by optimizing service department processes.

Responsibilities

• Assists in communicating, enforcing and monitoring service department processes
• Assists in creating annual location service department goals and action plans
• Assists in executing service department marketing plan with the direction from corporate service manager and marketing manager
• Assists in coordinating customer clinics, field days, and related promotional events
• Assists in ensuring that all service warranty and Product Improvement Program claims within the required timeframe
• Schedules and assigns jobs and work areas to BRP and Turf techs in the service department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Assists in recruiting, staffing and employee development activities for employees reporting to this position
• Assists with the development and training of service personnel and completes performance reviews of service staff
• Participates in training programs required for the development of skills and knowledge
• Assists in operating and maintaining service vehicles, tools and equipment
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere, BRP and competitive products

Requirements

• 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
• Experience with off road, agriculture, turf, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions;
• Experience leading and working cooperatively in a team environment
• Experience communicating effectively
• Experience analyzing and interpreting internal reports
• Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent experience required; Associates degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred

Why work with us
We offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan.

We also offer a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).

Please submit your resume today!

Salary: 

$50,000/yr-$58,000/yr